Due to the nature of digital products, refund conditions differ from physical goods.
Refunds are possible if:
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the digital file cannot be downloaded due to a technical error on our side,
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the wrong digital product was delivered,
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the file is damaged and the issue cannot be resolved.
Refunds are not possible if:
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the download of the digital content has started, except in the cases listed above.
How to submit a complaint
Please send an email to info@squirrel-publishers.com including:
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your order number,
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a brief description of the issue,
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screenshots if applicable.
We will respond within a reasonable time and provide a solution.